April 24, 2016 To the residents of Hoshizaki area in Minami Ward, Nagoya, A Formal Apology for the Fire Caused by Zauo — Hoshizaki Location A fire broke out from our electrical system at around 4:00 A.M. on the morning of April 23rd, 2016. We apologize sincerely for the great inconvenience and concern we have caused you. Thanks to the prompt action of the fire department, the fire was contained and prevented from spreading to neighboring buildings, a silver lining for us amid this otherwise devastating disaster. Having said that, we are truly sorry for having caused you tremendous concern. Currently, no timeframe has been established for Zauo Hoshizaki to reopen for business. In order to prevent this kind of thing from happening again, we will take steps to reinforce our system of fire-prevention management. We humbly ask for your forgiveness this one time only. Respectfully,
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